Cancellation & Refund Policy

All sales are final with no refund or exchange permitted.

We are not responsible for any purchase of Mobile Recharge for an incorrect mobile number. However, if in a transaction performed by you on the ZenZero, money has been charged to your card or bank account and a Mobile Recharge is not delivered please inform us at the earliest but no later than 3 month from completion of the transaction via the Customer Care phone +9714-5648489  or through the link on the Website Please include the following details the Mobile number, Operator name, Recharge value and Receipt Number.

We will investigate the incident and if it is found that the money was indeed charged from your card or bank account without the delivery of the Mobile Recharge then the money will be refunded to you within 7 working days from the date of the request.

Refunds will be done only through the Original Mode of Payment

It may take 3-21 days for the money to show in your bank account depending on your bank’s policy.

We accept payments online using Visa and MasterCard credit/debit card in AED
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